The ITSM platform that proves itself
Nexus is a self-hosted, multi-tenant IT service management platform you run in your own environment. Every one of its 376 engines self-tests on deploy — so "it works" is something you can verify, not just hope.
One platform
Everything a modern service desk needs
ITIL-aligned processes, a self-service portal and automation — unified on a single multi-tenant core.
Incident
Log, triage and resolve fast with SLAs, priorities and escalation.
Problem
Root-cause analysis and known-error tracking to stop repeat incidents.
Change
Approvals, CAB workflow and calendars for safe, auditable change.
Request & Portal
Service catalogue and self-service portal for employees.
Assets & CMDB
Configuration items, relationships and full asset lifecycle.
Knowledge
Articles, deflection and answers surfaced right in the workflow.
SLA & Workflow
Time-bound targets, routing rules and no-code workflow engine.
Reporting
Dashboards, trends and audit-ready operational reporting.
See it in action
Dashboards your teams actually work in
Real-time operational views across the service desk, asset estate and SLA reporting — every tile driven by live platform data.
What makes Nexus different
A platform that verifies itself
Most software asks you to trust that it's wired correctly. Nexus proves it. Every engine carries its own self-test, and one API call rolls them up into a single verdict.
- 376 engines, each with a deterministic self-test
- Whole-platform proof via
GET /api/platform/selftest - Schema parity enforced across 39 migrations, 169 tables
- Green-or-it-doesn't-ship: builds refuse to seal if a test is red
The genuineness ladder
Each rung proves more of the platform is real, wired and working.
Code present
Module and routes exist and load.
Schema wired
Tables, columns and parity checks pass.
Engine self-tests
Each engine proves its own behavior.
Platform verdict
One call returns GENUINE across all 376.
Under the hood
Enterprise-grade, open foundations
Deploy your way
Runs where your data has to live
On-premises
Your data center, your control — full stack under your governance.
Air-gapped
Offline Ubuntu 22.04 installer — no internet required to stand up.
Docker
Bundled images, up in minutes with Compose.
Your cloud
AWS, Azure or GCP — deployed into your own account.
Security & sovereignty
Identity-first, tenant-isolated, yours
Keycloak provides SSO and OIDC. Role-based access is enforced centrally, and platform-internal surfaces are locked to platform operators only.
- SSO / MFA via Keycloak (OIDC)
- Per-tenant isolation with operator-only platform controls
- Full data ownership — nothing leaves your environment
| Role | Scope | Can do |
|---|---|---|
| Super user | Platform | Cross-tenant, platform internals & self-test |
| Admin / MSP admin | Organization | Full control within their org |
| Support | Org (elevated) | Cross-account support, limited write |
| Technician / Agent | Queues | Work tickets, assets, day-to-day ITSM |
| Employee | Self-service | Raise & track their own requests |
Editions
Choose how you run Nexus
Community
Self-hosted, single organization.
- Core ITSM modules
- Docker deployment
- Community support
Enterprise
PopularProduction self-host with support.
- Everything in Community
- Air-gapped installer & HA
- SLA-backed support & onboarding
MSP
Run many client orgs on one platform.
- Everything in Enterprise
- Multi-tenant control plane
- Per-client isolation & branding
Edition features are indicative — final scope is confirmed per engagement.
See Nexus running on your terms
We'll walk you through the platform, the self-test proof and a deployment plan for your environment.